1. When I entered my time in as 8:00AM and my time out as 12:00AM, it gave me 16 hours, but I only worked 4 hours that morning. Why does it think I worked so many hours?
If you enter 8:00am to 12:00am as your time in and time out, it thinks you worked from eight o'clock in the morning until midnight. Don't forget: noon is 12:00PM and midnight is 12:00AM.
2. I got an e-mail on Monday morning saying my supervisor has changed my timesheet, but I can't get in to see it. What should I do?
After the deadline for employees to complete and sign their timesheets has passed, you can no longer view nor make changes to that timesheet. Talk to your supervisor about the problem with your timesheet. Before the deadline for supervisors to approve timesheets has passed, your supervisor can make the necessary changes. After that, changes must be submitted by your supervisor via e-mail to the payroll office, and the changes can be made when payroll is processed.
3. I worked from 8:00am to 10:00am, left for class, worked from 1:30pm to 3:30pm, and then came back in the evening and worked from 7:30pm to 10:00pm. There are only two lines for each day. How do I enter the evening hours?
After you have used up the two lines for that day by filling in 8:00am to 10:00am on the first line and 1:30pm to 3:30pm on the second line, click the little box in the rightmost column (which is labeled "Insert Line"), and then click the "Submit" button. It will add an additional blank line for that day, where you can enter the hours from 7:30pm to 10:00pm.
4. How can I print a paper copy of my timesheet?
After entering all your hours for the pay period, but before you click the box to complete and sign your timesheet, you can use the Print (File-Print) function of your browser to print a paper copy.
5. I got an e-mail saying my supervisor changed my timesheet. What does this mean?
Your supervisor has the ability to change both time in and time out data. Talk to your supervisor about what change he or she made in your timesheet data. Sometimes, when a supervisor approves your timesheet, instead of sending you an e-mail saying "Your supervisor has approved your timesheet", it sends you one saying "Your supervisor has changed your timesheet". Until this has been fixed, it is probably a good idea to talk to your supervisor to understand what actually happened.
6. I forgot to sign my timesheet, and it's after the deadline and I can't get back into my timesheet to sign it. What should I do?
After noon on the second working day after a pay period ends, you no longer have access to that timesheet. Talk to your supervisor, who can add any additional hours, if necessary, and then approve your timesheet. If your supervisor has already approved your timesheet, and it needs to be changed, your supervisor should send an e-mail to the payroll office, and they can make the changes when payroll is processed.
7. Who approves my timesheet if my supervisor is out of the office?
Your supervisor does not have to be in the office to approve your timesheet. If your supervisor has access to a computer, he or she can approve your timesheet. In addition, all employees have both a supervisor and an alternate supervisor. If your supervisor is not available to approve your timesheet, your alternate supervisor can approve it. If neither one is available, you will still be paid for the hours that you would normally work, and any necessary adjustments will be made on the next payroll. This process works exactly the way it did when we were still using paper timesheets.
8. I am getting slow response after I click the "Submit" button. What is the problem?
There are a number of conditions that might affect response time. Sometimes slow response time is related to traffic over the communication lines. The number of users on any portion of the system will often slow the response time for everyone. An example of high use or peak period would be the advising periods before registration each semester. At such times, many students and faculty are accessing the system at the same time and sharing limited resources, thereby reducing performance and response time. Clicking the "Submit" button more than once in rapid succession can also cause slow response time. Usually when this is the cause, an error message is displayed.
9. What if I have more questions?
If you have more questions, you can contact Sonya Zugelder in the Student Employment Office. If you are having problems with your browser or are getting strange error messages, please contact the Solutions Center Help Desk.
