Common Questions
Q. How and when do I get a bill?
Q. What if I don’t receive a bill?
Q. What if I believe my bill is incorrect?
Q. What if I have a credit balance?
Q. How do I find information about my Wittenberg OneCard?
Q. May I subtract the Federal Work Study from my Balance Due?
Q. What is billed on my Student Account?
Q. What are Wittenberg’s payment options for my Tuition Expenses?
Q. Do you accept payment of tuition by credit card?
Q. How does Tuition Management Systems work?
Q. When does Wittenberg receive our payments from TMS?
Q. Why did I receive a statement? I am on the TMS payment plan.
Q. Can I access my Student Account online?
Q. Why did my son/daughter get a discipline fine?
Q. Can I cash a personal check on campus?
Q. What is the charge for a returned check (NSF, Closed Acct, etc..)?
Q. Why do I have a Financial Hold (FC) on my account?
Q. How do I change my address?
Q. When will my Enrollment Deposit be refunded?
Q. How and when do I get a bill?
A. Statements are sent to the home address on record with the Registrar’s office. The FALL semester statement is mailed the first week of July and payment is due August 5th. The SPRING semester statement is mailed mid-November and payment is due December 15th. In addition to paper statements, eStatements are also sent to students via their campus email account.
It is important to adhere to the dates indicated above and finalize payment arrangements before classes begin. After classes begin, students become extremely busy with studies and educational activities leaving very little time to deal with financial matters. Not adhering to these dates can result in financial fines and/or cancellation of enrollment.
Q. What if I don’t receive a bill?
A. If you don’t receive a bill and you believe you should have:
Contact the Office of Student Accounts at 937-327-6146, view your bill online via the myWitt Portal or Email: studentaccounts@wittenberg.edu
Q. What if I believe my bill is incorrect?
A. DO NOT WAIT FOR A CORRECTED BILL Contact the office that originates the charge or credit that is in question. Campus contact information can be found at the link below. Updated/adjusted statements can be viewed via the myWitt Portal at anytime.
http://www5.wittenberg.edu/administration/student_accounts/whotocall.html
Q. What if I have a credit balance?
A. Refunds for credit balances are processed every Monday after the 1st week of a term. Requests for refunds must be submitted to the Office of Student Accounts by no later than 4:00pm on Friday in order for the refund to be processed the following Monday. Refunds will be sent to the refund designation you have selected on your Wittenberg OneCard. Requesting a refund is quick and easy. You can do it by email: studentaccounts@wittenberg.edu, phone: 327-6146 or stop by the office: 3rd floor Recitation Hall.
Q. How do I find information about my Wittenberg OneCard?
A. To assist you further and provide more information about the Wittenberg OneCard and HigherOne, the following links have been created:
Wittenberg OneCard - Home Page
Q. May I subtract the Federal Work Study from my Balance Due?
A. Because these funds are only earned as you work the hours, your student employment award cannot be subtracted from your bill at the beginning of the semester. You can choose to either receive your payroll directly via your Wittenberg OneCard, or sign over all or a portion of your earnings to be paid toward your tuition bill for subsequent semesters.
Q. What is billed on my Student Account?
A. Your initial Wittenberg bill can include charges for Tuition, Room, Board, Student Activity Fee, and Technology Fee. To see these fees, please click on the following link: Wittenberg Basic Expenses.
A mid-semester statement will be mailed/emailed approximately 5 weeks after the start of the semester and can reflect miscellaneous charges from a number of different offices (Applied music fees, Lab fees, Parking tickets, Bookstore charges, Health Center, etc…).
Q. What are Wittenberg’s payment options for my Tuition Expenses?
A. Click on the following link to see all options provided:
http://www5.wittenberg.edu/administration/student_accounts/paymentoptions.html
Q. Do you accept payment of tuition by credit card?
A. By partnering with Tuition Management Systems, Wittenberg is pleased to offer a credit card payment option to our students/families. Additional processing fees are applicable and this option is only available to MasterCard, American Express, and Discover cardholders. Click here to make a credit card payment.
Q. How does Tuition Management Systems work?
A. Tuition Management Systems (TMS) is the most popular method of payment. TMS allows you to spread your entire year’s cost over a span of 10 months… interest free!!! There is a nominal enrollment fee of $65. The phone number to reach TMS is 1-800-722-4867. (You can also reach them on the web at www.afford.com). You will need the student’s Social Security Number as well as the total budgeted amount for the academic year. TMS only knows what our basic costs are and do not know what your individual tuition bill is for the year.
Q. When does Wittenberg receive our payments from TMS?
A. You will make your payments to TMS by the 1st of each month and TMS transfers the funds to us between the 25th and 28th of each month.
Q. Why did I receive a statement? I am on the TMS payment plan.
A. Statements are sent 5 times a year. The statement is for your records. It is always important to review your actual charges in comparison to your budgeted amount with TMS. Any miscellaneous charges that you do not have reflected in your TMS budget should be paid directly to the University by the statement due date.
Q. Can I access my Student Account online?
A. The Office of Student Accounts is always glad to personally answer any questions you may have about your account; however, 24/7 access to your personal account is available through use of the myWitt Portal on Wittenberg’s Web Page.
Q. Why did my son/daughter get a discipline fine?
A. The student receives written notification of the discipline fine and why they are being charged. The student then has approximately 15 days to pay the fine or it is placed onto their Student Account. The Office of Student Accounts only processes the charge and is not aware of the reason for it. If you have further questions regarding the fine, you may call the Office of Student Development at 937-327-7800.
Q. Can I cash a personal check on campus?
A. Personal checks can be cashed, with proper identification, at the Office of Student Accounts, 3rd floor Reci, or the Student Center Mail Service Window. There is a $50.00 per check per day limit.
Q. What is the charge for a returned check (NSF, Closed Acct, etc..)?
A. All returned checks are redeposited if the check has not been stamped by the bank- DO NOT DEPOSIT AGAIN. If the check still fails to clear, a $25.00 fee is assessed to the student’s account and a hold is placed on the account, which blocks academic schedule changes and future registration until restitution of funds is made. After two (2) NSF checks, the student/parent will be required to make subsequent payments with cash, cashier’s check, or money order. Also, check-cashing privileges will be revoked for that student for the remainder of the academic year.
Q. Why do I have a Financial Hold (FC) on my account?
A. You have an outstanding balance on your account caused by either lack of payment or unfinished Financial Aid paperwork.
Q. How do I change my address?
A. The student's address is maintained by the Office of the Registrar. To update your permanent or local address, you may go to myWitt (http://my.wittenberg.edu/) and change your address under Biographical Information Update. You can also visit the Registrar's Office, 1st floor of Recitation Hall and fill out the forms or mail your address change to Wittenberg University, Attn: Registrar Office, P.O. Box 720, Springfield, OH 45501-0720.
Q. When will my Enrollment Deposit be refunded?
A. The Enrollment Deposit is refunded to students after completion of their final semester (Graduation) or at any other time they choose to no longer be a student at the university (Withdraw). If withdrawing, a student must submit appropriate withdrawal paperwork to the University and complete an exit interview with the Office of Student Development by the following dates: December 15th if withdrawing for the spring term; June 15th if withdrawing for the fall term. If the formal withdrawal process is completed before these dates, the student will receive a refund of their deposit. If the University doesn’t receive notification until after these dates, the deposit will be forfeited.
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